Online training FAQ

If you can't find the answer to your question below, please email us at: aba@ncb.org.uk 

• Is the online training free?

Yes, the online training is currently completely free.

• Who can complete the online training?

Anyone is welcome to take the training but please be aware that it was developed for school staff and wider children’s workforce professionals in England so it will be most relevant to them.

• What are the minimum system requirements to complete the training modules?

Please use our Technical Checker Tool before starting the training modules to make sure you have the correct system requirements for the e-Learning platform.

• Can I get group/school access for multiple user access?

The platform does not currently have this functionality and in order to track individuals’ progress and issue CPD certificates, each staff member/user must set up their own personal account.

• How can I find out which staff have completed the training?

Due to data protection reasons, we cannot share details of other users. To find out which staff members have completed the training, please ask them to provide you with a copy of their certificate/s.

•  Is the e-learning certified?

Yes, all our e-learning courses are CPD-Certified and count towards your continuing professional development. A CPD certificate is available on completion of each course via the eLearning platform.

• Where do I sign up?

You can register and complete our online anti-bullying CPD training for professionals by clicking on this link. Please ensure that you enter your email address correctly or you will not receive the welcome email.

• I have registered for the online learning platform but I haven’t received the welcome email.

Please check your spam/junk folder before getting in touch. If you have still not received it after checking, please contact aba@ncb.org.uk.

• I’ve forgotten my login details – what should I do?

On the login page, please select the ‘Request new password’ option.

• I’ve requested a new password but I haven’t received the password reset email.

Please check your spam/junk folder before getting in touch. If you have still not received it after checking, please contact aba@ncb.org.uk.

• I’ve put my login details in incorrectly and now my account has been locked.

As a security feature, your account will be locked after 5 failed attempts to login and it will stay locked for 6 hours. You can get around this by resetting your password.  

• Does the training save my progress every time I log in?

Yes, you will see your progress recorded on the home page of each module.

• The platform is not recording my progress – what should I do?

Please use our Technical Checker Tool before starting the training modules to make sure you have the correct system requirements for the e-Learning platform.

• I can’t play the videos or view the media files in the online training modules.

Please use our Technical Checker Tool before starting the training modules to make sure you have the correct system requirements for the e-Learning platform.

• How long do I have to complete the training?

There is no time limit - you can complete the training in your own time.

• I’ve completed the training module but I can’t download the certificate.

Please ensure you have completed all lessons, answered all questions correctly, and taken the final survey in each course - then click the ‘Finish’ button at the bottom. You will not be able to access the certificate/s until there is a tick next to each item in the course menu. Once completed, certificates can be downloaded at any time by clicking the pink tick at the top of the course menu or from the My Trainings section of the e-learning platform.

• Flash Player and JavaScript are active on my PC/device but the modules are still not working.

Some older web browsers are not compatible with the platform and may cause functionality issues. Please change to a compatible web browser, such as Google Chrome, Safari or Firefox. You can use our Technical Checker Tool to make sure you have the correct system requirements for the platform.

• I’m still having trouble with the e-learning, who can I contact?

Please email aba@ncb.org.uk with a description and screenshot of the issue, where possible.